You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our products and offer a 100% customer satisfaction guarantee.
If your product is found to be faulty, it will be replaced with an identical product. If we are unable to replace your product, we will offer you the option of choosing another product of the same value.
Please note: We do not provide pre-paid shipping packages to send products back to us. You must send back unwanted products at your own expense.
Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, from the date we receive the faulty product.
Shipping times will vary depending on location however generally shipping and handling can take up to between 7 - 15 days and if you're located in remote areas (deliveries outside of metropolitan areas may take longer).
All orders placed outside of normal business hours Monday to Friday and weekends will be processed the following business day. Rest assured we will process your order as fast and as quick as our sales team can get your items from shelf to post box.
Please note if we are out of stock, we will send your product directly from our distribution center which includes overseas locations i.e USA & Asia to save time so you don't have to wait until our next shipment arrives. (Please allow 10 to 20 business days).